To return one of our products, the product must have a Return Authorization. To request a Return Authorization, email firstname.lastname@example.org. We reserve the right not to accept any return without a Return Authorization.
If you receive a damaged or defective item from remembermegreen.com, please contact us immediately for a replacement. All returns must have a Return Authorization. Once we have processed your return, you will receive credit, or a repaired or a replacement product.
You can expect a refund in the same form of payment originally used for the purchase within 30 days of receiving your returned product. Your refund will include the cost of the item, plus any applicable sales tax. Shipping and handling will not be refunded.
When you place an order with us we collect your name, address, email address, telephone number and credit card information. We will collect your name and email address for our own mailing list unless you ask us not to.
We DO use your email to communicate all kinds of Customer Service information. We will email you to confirm your order or notify you that it shipped. In the future we may email you to notify you of upcoming sales and events, such as limited edition products, new products, or products for charity. We DO NOT use it for anything else. We do not sell or rent your email address to anyone.
Your online orders at Remember Me Green are just as safe as any other credit card purchase that you will ever make. We use a sophisticated encryption technology to keep your credit card information safe while you are shopping online. We have high standards for security and try to keep up to date on the latest to protect you and us against fraud. We continuously invest in our site to protect you.